Privacy policy

Last Updated: November 5, 2024

This Privacy Policy describes how Lakota ("the Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from www.lakotaherbs.com (the "Site"), communicate with us via SMS, or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions, and other information used for account security purposes.
  • Customer support information including any details you choose to include in communications with us, such as when sending a message through the Services.

Information We Collect for SMS Communications

When you consent to receive SMS communications, we may collect and store your phone number and any message data, including SMS content, time and date of messages, and responses. These messages may be sent in connection with order updates, account status notifications, and marketing communications, in accordance with TCR and regulatory requirements.

Your Consent for SMS Communications: By providing your mobile number and opting into SMS notifications, you consent to receive automated promotional and informational messages from us. Message frequency may vary. Standard message and data rates may apply. You can opt out of receiving text messages from us at any time by following the unsubscribe instructions provided in the message.

Data Storage for SMS Communications: We retain SMS message data as part of our communication records and use it only for the purposes outlined in this Privacy Policy, including customer support, marketing, and security.

Third-Party Disclosure for SMS Communications: We may share your mobile number and message details with our SMS service providers for purposes of message delivery, service optimization, and compliance with regulations.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include details about how you access and use our Site and your account, such as device information, browser details, network connection, IP address, and other data regarding your interaction with the Services.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to deliver the Services, process payments, fulfill orders, send notifications, manage your account, arrange for shipping, and other functionalities related to your account.

Marketing and Advertising

We may use your personal information for marketing, such as sending promotions via email or text message (with consent), displaying targeted advertisements, and tailoring the Services. You can opt out of SMS marketing at any time.

Security and Fraud Prevention

We use your information to detect, investigate, and take action regarding fraudulent or illegal activities. If you believe your account is compromised, please contact us immediately.

SMS Communication Management

If you receive SMS communications from us, you may manage your preferences or opt-out by following instructions within the message. We may still send you non-promotional messages about your account or orders if required.

How We Disclose Personal Information

We may disclose your personal information to third parties as needed to perform services, including SMS service providers for messaging functions, payment processors, shipping partners, and marketing partners, or as otherwise permitted by this Privacy Policy.

SMS Compliance

In line with TCR requirements, our SMS services operate in compliance with applicable privacy and communication regulations. By using our SMS services, you agree to the collection, storage, and usage of your information as outlined.

Security and Retention of Your Information

We take reasonable measures to secure your personal information, including SMS data. However, no security system is infallible. We recommend you communicate sensitive information via secure channels only.

Contact

If you have questions about our privacy practices, this Privacy Policy, or wish to opt-out of SMS communications, please contact us at:

  • Email: info@lakotaherbs.com
  • Mailing Address: Box 2435, Dawson Creek, BC, V1G 4T9, CA