Refunds, Returns, and Cancellations
Effective August 1, 2026
Our 100% money-back guarantee
All Lakota products are backed by our 100% money-back guarantee. If a product is not right for you, contact us within 60 days of delivery and we will refund the purchase price of that product.
The guarantee is limited to:
• One unit per product, per customer. A “product” means a distinct item (for example, Extra Strength Roll-On is one product; Joint Care Formula is another).
• If you buy more than one of the same product, only the first unit is eligible.
• We may refuse a claim that appears to be an attempt to get around this limit.
To make a claim, email info@lakotaherbs.com within 60 days of delivery with your order number and the product name. Shipping fees are not refundable under this guarantee.
Returns: We cannot accept returns
Lakota products are licensed Natural Health Products and carry a Natural Product Number (NPN) issued by Health Canada.
For product integrity, hygiene, and safety reasons, we cannot accept products back into inventory. Please do not mail items back to us unless we ask you to. If we approve a guarantee refund or a replacement, we will give you instructions for the product.
Check your order before you buy
Orders are reviewed, packed, and shipped within hours of being placed. Once an order is submitted, we generally cannot change the products, quantity, shipping address, or billing details.
Before you click Place order, please confirm:
• the products and quantities are correct
• the shipping name and address are complete and accurate
• the billing information is correct
• you are able to receive the shipment at that address
We are not responsible for delays, lost packages, or failed delivery caused by an incomplete or incorrect address provided at checkout.
Cancellations
Because we ship so quickly, we cannot accept cancellations after an order is placed.
If you notice an error immediately after ordering, email info@lakotaherbs.com with your order number right away. We will check whether the order has already left our facility. If it has not yet shipped, we will do our best to stop it. If it has already shipped, the order cannot be cancelled.
Damaged, defective, or incorrect orders
This is separate from the money-back guarantee. Contact us within 7 days of delivery if:
• the package arrived damaged
• a product is defective
• we sent the wrong item
• an item is missing from your order
Email info@lakotaherbs.com with your order number, a brief description of the problem, and clear photos of the packaging and product if relevant.
If we confirm an error, we will replace the item or refund the affected portion of the order, at our discretion. Shipping fees are refundable only when we made the error.
Lost or undelivered packages
If tracking shows delivered but you have not received the package, or the shipment appears lost in transit, email us with your order number. We will investigate with the carrier and, where appropriate, send a replacement or refund the missing items.
How to reach us
HPI Health Products Inc. PO Box 2435 Dawson Creek, BC V1G 4T9
Email: info@lakotaherbs.com Phone: (877) 514-3132
