Very disappointing experience. I placed an order and waited nearly a month for the product. Eventually, the tracking showed the item as “delivered”, even though I had received nothing.
I had to personally follow up and contact customer service to investigate the issue, and only after I raised it a refund was created.
What makes this worse is that I paid $75 in shipping fees — more than the product itself — and only the product cost was refunded while the shipping fee was kept, despite the fact that the item never arrived.
I specifically ordered through this website expecting reliable delivery, but the experience was the complete opposite. Long wait times, inaccurate delivery status, and an unfair refund process made this a very frustrating experience.